IT Technician

Salary $60-65K/year

Position Overview:

We are seeking an experienced and knowledgeable IT Technician to join our team. The ideal candidate will possess a deep understanding of IT systems and infrastructure, with a focus on providing technical support, managing network operations, and implementing IT solutions. The IT Technician will play a crucial role in maintaining our organization's IT environment, ensuring its stability, security, and efficiency.

Responsibilities:

  • Provide technical support and troubleshooting for hardware, software, and network-related issues.

  • Install, configure, and maintain servers, workstations, and network devices.

  • Manage and monitor network operations, including performance, security, and availability.

  • Implement and maintain backup and disaster recovery solutions.

  • Perform regular system updates, patches, and upgrades to ensure security and performance.

  • Manage user accounts, permissions, and access controls.

  • Evaluate and recommend IT solutions and technologies to meet business needs.

  • Collaborate with other IT team members to resolve complex technical issues.

  • Document IT procedures, configurations, and troubleshooting steps.

  • Train and mentor junior IT staff members.

  • Stay current with industry trends, best practices, and emerging technologies.

  • Participate in IT projects and initiatives as assigned.

Requirements:

  • Degree or Diploma in Computer Science, Information Technology, or related field (or equivalent work experience).

  • Proven experience as an IT Technician, with at least 4-5 years in IT or network administration.

  • Strong technical skills in networking, systems administration, and IT infrastructure.

  • Proficiency in Windows operating systems. Proficiency in Mac is good to have.

  • Experience with virtualization technologies (e.g., VMware, Hyper-V).

  • Experience with setting up Windows server 2019 or latest, IIS, and ADA policies

  • Experience with Microsoft 365 environment, Sharepoint, Entra ID, Intune, Azure AD, Group Policy

  • Solid understanding of TCP/IP networking, DNS, DHCP, and VPN.

  • Experience in VLAN and Firewall deployments.

  • Knowledge of cybersecurity best practices and tools.

  • Excellent problem-solving and troubleshooting skills.

  • Strong communication and interpersonal abilities.

  • Ability to work independently and collaboratively in a fast-paced environment.

Relevant certifications (e.g., CompTIA A+, Network+, Security+, Microsoft Certified Systems Engineer) are a plus